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Conflict Resolution

Conflict Resolution

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There are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This self-study course will teach participants just how to :
 Understand conflict
 Be able to identify the stages of conflict
 Use LECSR technique to resolve conflict
 Identify other ways to resolve conflict
 Develop personal skills necessary to resolve conflict